Your Curiosities

Frequently Asked Questions

Are your products your own production?

As Sheima Brand, we supply all of our products from our own production. Our primary goal is to provide high quality products and give our customers the best experience. That’s why we control the production process from start to finish and work diligently to meet our quality standards.

We work meticulously at every step, starting from material selection, design, production, control and packaging processes. This allows us to guarantee the quality of our products and provide our customers with reliable products.

Do you have wholesale ?

Our customers who want to benefit from our wholesale service can get detailed information by contacting us via WhatsApp.

Our WhatsApp contact line allows us to communicate with our customers quickly and easily. We can answer our customers’ questions and provide the necessary information on wholesale prices, minimum order quantity, payment and delivery terms.

Our customers who want to contact us via WhatsApp can reach us using the number below:

WhatsApp Contact Number: +90 546 258 02 02

Can I cancel my order?

If your order has not been confirmed and shipped, you can cancel your order from your profile. If your order is shipped, you can make a return transaction.

The return period for the products in your order is 14 days. During this period, you can return the products included in the order.

Can I Change My Delivery Address After I Place an Order?

If your order has not been shipped, you can create a new delivery address and update your information from the “My Account” menu. If your order is shipped, you can get the necessary help by contacting Yurtiçi Kargo Customer Services at 444 99 99.

Which Cargo Company Do You Work With?

Your purchases from our website are delivered to you with the assurance of Yurtiçi Kargo.

When will my cargo arrive?

Your cargo will be delivered within 1-3 business days after we ship it. It can take up to 4 working days in places far from the center. For this reason, it should be taken into account that the delivery process of your cargo may take a little longer. Since the cargo company does not work during public holidays and holidays, deliveries will be made on the first 2 business days after the holiday.

How Do I Contact Customer Service?

WhatsApp Contact Number for all your suggestions, requests and complaints: +90 546 258 02 02 02

You can write to our customer service by phone or contact us at [email protected]

I didn't receive my cargo, what should I do?

If your cargo is not delivered, you can see the status of your cargo by clicking on the `Cargo Tracking` link on the `Order Tracking` screen or you can get information by sending a message to our +90 546 258 02 02 Customer Services.

I get an error on the payment screen, what should I do?

* You should check that your card is open to internet shopping, * You should make sure that you enter the requested information about the card correctly, * You should make sure that the limit of your card is sufficient, * You should make sure that your card is open for use, If you continue to receive errors other than these situations; You can get information by sending a message to our +90 546 258 02 02 Customer Services or you can get support on the subject by contacting your bank about the error you receive.

Which shipping company will I use for the return process?

In return transactions, you can send your product / products to us free of charge with the cargo company we have contracted with. When you create your return request, the shipping company information and return code appear on the screen.

Communication Channels

Contact Us

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Telephone: +90 545 253 02 02
Email: [email protected]

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